Ordering Information for Prints

PRINT ORDERING FAQs

Purchase with the assurance of a money back guarantee.
Please feel free to contact us if any questions remain unanswered. If you and are unable to see the blue link below copy down my email address from the image.




TELEPHONE:
International +44 1764 670 695
UK 01764 670 695

 

Payment Options

We accept payment by several methods. To make a credit or debit card payment simply click the "Buy Now" button next to an item and follow the instructions.

Further information on WorldPay's services can be seen on their web site.

• Credit card handled by WorldPay using SSL encryption to give you fast, secure and convenient ordering
• Personal cheque drawn on a major UK bank in pounds sterling (£)
• Personal USA bank cheque written in US dollars *(There is £5 administration charge for this option)
• International money order from anywhere outside the UK, payable in pounds sterling (£)
• Wiring payment direct to our bank account contact us for details

Cheques / money orders payable to "Martin Ridley BUSINESS ACCOUNT" and sent to:

Martin Ridley, Rossal, The Ross, Comrie, Crieff, Perthshire PH6 2JU United Kingdom

Please Include:

1. Cheque / international money order
2. Your full address (A street address is required)
3. The address to which the print is to be sent
4. Your e-mail address
5. Your telephone number

Items will not be dispatched until the full payment has been received and cleared. If you would like to confirm my trustworthiness I would be glad to provide references.

Pounds Sterling (£)
All prices are given in pounds sterling. You are advised to check the prices in your own currency. Use the currency converter to change a price into another denomination. XE.com Personal Currency Assistant

Value Added Tax
VAT is not charged on my prints.

We are sorry but we are currently not able to handle card payments from Ukraine, Indonesia, Yugoslavia, Lithuania, Egypt, Romania, Bulgaria, Turkey, Russia, Pakistan, Malaysia, Nigeria or Israel.

 

Postage, Packaging and Shipping Insurance

POSTAGE

UK DELIVERY:
UNFRAMED PRINTS - Those prints costing under £100 = £4 per print and those over £100 = £8 per print
FRAMED PRINTS - Those framed prints costing under £180 = £8 per print and those over £180 = £14 per print (unless stated otherwise)

For normal orders postage is added to the shopping cart automatically. The cost is calculated from the size of your purchase and the destination country. Print orders will normally be processed within 7 days.

Prints are dispatched by first class mail or courier within Europe or by international airmail as appropriate. This should mean that you should receive your order, subject to any customs delays, within 10 working days. The framing service will probably take longer. Not to disappoint I recommend allowing up to 3 - 4 weeks, although most of the time items are dispatched sooner.

PACKAGING

All items are shipped in either large diameter postal tubes or flat in sturdy packages to ensure your order arrives undamaged. Each print is individually wrapped in acid-free tissue paper. Your print will arrive well-packaged ready for framing by your local frame shop.

NON UK DELIVERY OF CANVAS PRINTS
Canvas print orders with a delivery address outside the United Kingdom will be sent unstretched and rolled in a tube. As such they are much better protected. It is cheaper to get the canvas stretched by your local framer than pay for crating and shipping of fragile flat artwork.

INSURANCE

Damaged goods will be replaced or refunded. (subject to a time limit)

Inspect any received package thoroughly before accepting / signing for it.
You must make a note of any damage on the delivery record. If you do not couriers will argue that the shipment was delivered in good condition.

CUSTOMS

Goods supplied to European Union Countries do not require a customs declaration. Outside of the European Union all international packages need to be accurately described, with costs, on the customs declaration document.

Customs and import duties are not included. The customer is responsible for the payment of surcharges. Any customs or import duties are levied once the package reaches your country. Additional charges for customs clearance must be borne by you as I have no control over these charges and cannot predict what they might be. Since customs policies vary from country to country you may want to contact your local customs office for further information.

DOCUMENTS

Having successfully made a payment by card Worldpay will send you a confirmatory e-mail detailing your purchases. Other payment methods will be confirmed by ourselves.

RUSH ORDERING

Rush orders can be processed subject to prior commitments. These are by special request and may cost extra. Email or phone to see if an urgent delivery can be made.

We can take no responsibility for delays caused during shipping once the goods have left us.

 

What is a Giclée Print?

You might ask, What is a Giclée Print?
Giclée is a French term meaning spraying of ink. Printing directly from information obtained from the original painting. Digital printers can spray microscopic drops of color onto fine art papers or canvases. Displaying the full color spectrum, these artworks have vibrant colors and a velvety texture. The prints are published are on Somerset Velvet watercolour paper (330 grams). This method can achieve tremendous detail. Traditional Litho printing typically uses a resolution of 300 dots of pigment per inch, whereas Giclee Iris printers can achieve 1800dpi.

 

How to Handle and Frame Your Print

Clearly because it is on paper your Giclée print is very delicate and must not be exposed to moisture. Handle the print as carefully as you would an original watercolour taking special care to avoid any contact with water or mist. Clean and dry your hands thoroughly before touching it.

Ideally you should frame your print using acid free, conservation mount board and ultraviolet filtered glazing. For the preservation of your print please hang it in an area that is free from strong light and humidity. You might like to use reflection reduction glass if you are hanging opposite a window or bright lights.

If your giclée print has been handled properly you should enjoy many years of pleasurable viewing.

 

Receive Notification of New Print Releases

If you would like to be notified when new releases are available, please join my mailing list. Your email will be confidential and you will not receive any unsolicited mail from this source.

Your benefits

• previews of my most recent paintings
• news of print releases
• details of events
• updates on my creative projects and fieldwork exploits

You can "unsubscribe" from my wildlife art mailing list at anytime. I have absolutely no wish to send mail to those who don't want it. (You can expect to receive a maximum of twelve e-mails per year)

 

Wholesale Prices - Considerable Savings Available for Bulk Ordering

Special deals are available if you are ordering five or more prints at a time.

This applies to all customers whether you are:

• an art gallery, shop or store owner
• a buyer from the picture framing industry
• a supplier of decor for hotels, offices and homes
• a keen collector of prints

Contact for details:
If you and are unable to see the blue link below copy down my email address from the image.




TELEPHONE:
International +44 1764 670 695
UK 01764 670 695

 

TERMS OF BUSINESS

 

Print Return Procedure - Offer of Refund

Always inspect any received package thoroughly before accepting / signing for it.

Please don't panic

In the unlikely event that you are dissatisfied with the product or it has been damaged in transit, then you have the choice upon returning the goods of:

1. a replacement (stocks allowing)
2. a full refund

WorldPay the card payment processors for my web site operate a refund policy.

Returning undamaged or unsuitable items

Under new distance selling regulations you have a seven-day cooling off period after you have received goods in which to notify me that the print does not match up to your expectations. I cannot refund items that have been in your care for longer than seven days without a problem having been reported. If not completely satisfied the print must be promptly returned within 30 days of receipt. The print must be packed carefully using the outward packaging as it may not be possible to offer a refund or replacement for any goods, which are damaged during return transit.

Once I have received the carefully returned item, I guarantee to refund 100% of the print's purchase price and your postage expenses incurred during its return. (Please send an invoice with postage receipts).

What to do if a parcel is damaged in transit

Inspect any received package thoroughly before accepting / signing for it.
You must make a note of any damage on the delivery record. If you do not the couriers will argue that the shipment was delivered in good condition. In order for them to consider a claim for damage, the contents, original shipping carton and packing must be available for inspection.

If the package appears to have suffered shipping damage:

1. notify me immediately
2. promptly contact the shipping company for a damage inspection report
3. request that the shipping company return the merchandise
4. keep the original shipping carton and packaging

 

Shopping on the Internet - Secure Online Ordering

When you provide your account information you are in a fully secure environment. Whilst making an order you only enter your card number directly onto the WorldPay web site protected by the highest levels of internet security. WorldPay are specialists in the secure online processing of card payments using the very latest encryption technology.

Your credit card details will only be retained by WorldPay and our acquiring bank in order to process you order. WorldPay process your payment and then arrange for your goods to be dispatched by us. I hope that this information dispels any concerns.

Further information on WorldPay's secure payment services can be seen on their web site.

 

Guarantee of Satisfaction

My aim is to offer you a secure, trouble-free way of buying quality landscape and wildlife prints.

PAPER PRINTS
Each copy has been carefully examined and then if applicable signed and numbered by the artist on the bottom margin of the print. The latest technology has been employed to ensure that the print is a good and faithful representation of the artist's intentions and only high quality, fade-resistant inks and highest quality, neutral pH paper have been used.

CANVAS PRINTS
Printing is on heavy weight canvas with a laminate to protect the surface.

I hope this dispels any concerns you have about ordering.

 

Prices and Availability

VAT is not charged on my limited edition prints.
In view of the limited supply, the availability of items depends on previous sales.

Prices are subject to change without notice. The prices displayed supersede all others previously quoted.

If an an offer to buy is made I reserve the right at my discretion to decline the offer and not sell the goods.

Items will not be dispatched until the full payment has been received and cleared. If you would like to confirm my trustworthiness I would be glad to provide references.

All disputes will be settled under Scottish Law.

 

Security and Privacy Policy

Your e-mail will be confidential and you will not receive any unsolicited mail from this source. We respect your privacy and do not trade or rent your name, e-mail address, address, phone number with anyone. You can rest assured that all information you provide is kept strictly confidential.

Your credit card details will only be retained by WorldPay and our acquiring bank in order to process you order. WorldPay process your payment and then arrange for your goods to be dispatched by us. If you use WorldPay to purchase from this site online we never even see your credit card number let alone send it via e-mail.

Cookies are used on this site, but only to keep track of the contents of your shopping basket.

If you do not wish to receive any of my news (maximum of six e-mails per year) simply un-tick the box when entering your payment details. If you have joined my mailing list in the past you can "unsubscribe" at anytime. I have absolutely no wish to send mail to those who don't want it.

This security and privacy policy applies only to wildlife-art-paintings.co.uk and martinridley.com. Users of this site should be aware that through links they could be directed to other sites that I have no control of.

YOUR ACCEPTANCE
By using wildlife-art-paintings.co.uk and martinridley.com, you signify your agreement to the privacy polices described above. If you do not agree with our privacy policies, please do not use the sites. If we make any substantial changes in the way we use your personal information we will notify you by e-mail or by posting a prominent announcement on this site.